How we will deal with your application

When we receive your application, we will send you a letter. This letter will either say:

• that you have sent us everything we need and that we are able to assess your application, or

• there is something missing or information is unclear. Once you send us the information or explain the situation, we will then begin to assess your application.

If you are asking for help with your water/sewerage charges, we will contact the water company so that they can confirm how much you owe.

• If you are eligible for assistance from the other Trust Funds within the shared programme we will also let you know by letter and request any additional information required to assess your application under that Trust.

If, whilst we are assessing your application we find we need more information from you, we will write to you.

How will I know if I have been Successful

If we are able to help you with your water/sewerage charges, a payment will be made directly to the water company. We will write to you to let you know that the payment is being made.

If you are asking for help with other bills and costs and we are able to help, we will write to tell you this and will provide a cheque payable to the supplier which can only be used for that purpose.

If we are unable to help you with either kind of payment, we will write to tell you this.